r779 Privacy Policy

1 Introduction

r779 ("we", "us", "the Platform") takes the privacy of its users seriously. This Privacy Policy sets out in clear terms how we collect, use, store, and protect your personal data when you register for and use the r779 online casino and sports betting platform. It also explains the rights you have in relation to that data and how to exercise them.

Pakistani players, in particular, can be confident that r779 treats the personal information submitted during registration and payment with the same rigorous standards applied to data protection internationally. We do not share your data with advertisers, we do not sell your data to third parties, and we do not use your data for any purpose beyond operating the r779 platform and communicating with you about your account and our services.

2 Data Controller

r779 operates as the data controller responsible for the personal data collected through the r779 platform. As data controller, r779 determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out lawfully, fairly, and transparently.

For all data protection enquiries, including requests to exercise your data rights, please contact r779 via live chat support (available 24/7) or by email at [email protected].

3 Data We Collect

3.1 Registration Data

When you register an r779 account, we collect the following information:

• Full name as it appears on your national identity card (CNIC) or other government-issued identification.
• Date of birth (to verify that you meet the minimum age requirement of 18 years).
• Pakistani mobile number or email address used as your login identifier.
• Password (stored in encrypted, hashed form – r779 staff cannot view your password).
• City and country of residence.

3.2 Verification Data

As part of our Know Your Customer (KYC) and anti-money laundering (AML) obligations, r779 may request:

• A copy of your national identity card (CNIC), passport, or other government-issued photo ID.
• Proof of address (recent utility bill, bank statement, or equivalent document).
• Proof of payment method ownership (screenshot of JazzCash or Easypaisa account, bank statement header).

3.3 Transaction Data

r779 records all financial transactions on the platform, including deposit amounts, withdrawal requests, payment method references (mobile wallet numbers, masked bank account numbers), and transaction timestamps. Full payment card numbers are never stored by r779.

3.4 Gaming Activity Data

r779 maintains records of your gaming activity including games played, bet amounts, game outcomes, session duration, and bonus usage. This data is used for account management, responsible gaming monitoring, and dispute resolution.

3.5 Technical Data

When you access the r779 platform, we automatically collect certain technical data: IP address, device type and operating system, browser type and version, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.

4 How We Collect Your Data

r779 collects your personal data through the following means:

• Directly from you – when you complete the r779 registration form, submit KYC documents, make a deposit or withdrawal, contact customer support, or respond to promotional communications.
• Automatically – through your use of the r779 platform, including login activity, game sessions, and navigation behaviour, via server logs and session cookies.
• From third parties – payment processors (such as JazzCash and Easypaisa) may share transaction confirmation data with r779 for the purpose of processing deposits and withdrawals. Identity verification service providers may share verification outcomes where r779 uses automated KYC tools.

5 Legal Basis for Processing

r779 processes your personal data on the following legal bases:

• Contractual necessity – processing required to operate your r779 account and provide the services you have registered for, including account management, game access, and payment processing.
• Legal obligation – processing required to comply with applicable legal and regulatory requirements, including KYC identity verification, AML transaction monitoring, and age verification obligations.
• Legitimate interests – processing for fraud prevention, platform security, responsible gaming monitoring, and improving the r779 platform, where such processing does not override your fundamental rights.
• Consent – where you have provided explicit consent, such as subscribing to r779 promotional communications. You may withdraw consent at any time by updating your account communication preferences.

6 How We Use Your Data

r779 uses your personal data for the following purposes:

• Creating and managing your r779 account.
• Processing deposits and withdrawals via JazzCash, Easypaisa, bank transfers, and other supported payment methods in PKR.
• Verifying your identity and age (minimum 18 years) in compliance with KYC obligations. 18+
• Monitoring transactions for anti-money laundering compliance.
• Providing customer support via live chat and email.
• Operating responsible gaming tools including deposit limits, session reminders, and self-exclusion.
• Detecting and preventing fraud, cheating, collusion, and account abuse.
• Sending account-related communications (transaction confirmations, security alerts).
• Sending promotional communications where you have consented to receive them.
• Complying with applicable legal and regulatory requirements.

7 Data Sharing & Disclosure

r779 does not sell your personal data to third parties under any circumstances. We may share your personal data with the following categories of recipients, strictly for the purposes described in this policy:

• Payment processors – JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard processing networks, and cryptocurrency payment processors, solely to process your transactions.
• Game software providers – game studios and live casino operators (such as Evolution Gaming, Pragmatic Play) may receive player session data necessary to operate game functionality. These providers are bound by data processing agreements.
• Identity verification providers – where automated KYC tools are used, identity documents may be processed by a regulated identity verification service provider under a data processing agreement.
• Regulatory and law enforcement authorities – where r779 is legally required to disclose information in response to a valid legal request, court order, or regulatory obligation.
• Fraud prevention services – transaction and device data may be shared with fraud prevention networks to detect and prevent financial crime.

All third parties with whom r779 shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the specified purpose for which it was shared.

8 Payment Data

r779 does not store full payment card numbers on its servers. Card payment transactions are processed through PCI-DSS compliant payment processing infrastructure. r779 retains only the last four digits of card numbers, card type, and transaction reference numbers for record-keeping purposes.

For mobile wallet transactions via JazzCash or Easypaisa, r779 stores the mobile wallet number and transaction reference in order to process deposits, withdrawals, and to maintain an auditable transaction history for your account. This data is retained for the period specified in section 10 (Data Retention).

9 Cookies & Tracking Technologies

9.1 What Cookies r779 Uses

r779 uses the following categories of cookies:

• Essential cookies – strictly necessary for the r779 platform to function. These include session authentication cookies that keep you logged into your r779 account. These cannot be disabled without preventing you from using the platform.
• Analytics cookies – used to understand how players navigate and use the r779 platform, helping us improve performance and user experience. These are only set with your consent where required.
• Security cookies – used to detect fraudulent login attempts, bot activity, and session anomalies.

9.2 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will prevent you from logging in to your r779 account and using the platform. Disabling analytics cookies will not affect your ability to use any r779 service.

10 Data Retention

r779 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and registration data – retained for the duration of your r779 account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• Transaction records – retained for a minimum of five (5) years from the date of each transaction.
• KYC verification documents – retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Gaming activity logs – retained for the duration of the account and for a period of two (2) years following account closure.
• Technical and security logs – retained for up to twelve (12) months for security and fraud investigation purposes.

Upon expiry of applicable retention periods, r779 will securely delete or anonymise personal data in accordance with its data destruction policy.

11 Data Security

r779 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• SSL/TLS encryption on all r779 web pages and API communications.
• Encrypted storage of sensitive personal data on access-controlled servers.
• Hashed and salted password storage – r779 staff cannot read your password.
• Multi-factor authentication for r779 internal administrative systems.
• Regular security audits and penetration testing of the r779 platform.
• Strict access controls ensuring that only authorised personnel can access personal data on a need-to-know basis.

Despite these measures, no internet transmission or electronic storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights, r779 will notify affected users and relevant authorities in accordance with applicable data breach notification obligations.

12 Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data r779 holds about you:

• Right of access – you may request a copy of the personal data r779 holds about you.
• Right to rectification – you may request correction of inaccurate or incomplete personal data.
• Right to erasure – in certain circumstances, you may request deletion of your personal data. Note that this right may be limited where r779 is legally required to retain data (e.g., AML record-keeping).
• Right to restriction of processing – you may request that r779 restricts the processing of your data in certain circumstances.
• Right to data portability – you may request that r779 provide your personal data in a structured, commonly used, machine-readable format.
• Right to object – you may object to processing of your personal data where r779 relies on legitimate interests as the legal basis.
• Right to withdraw consent – where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time.

To exercise any of these rights, please contact r779 support via live chat (available 24/7) or by email at [email protected]. r779 will respond to verified data rights requests within a reasonable timeframe and in any case within 30 days of receipt.

13 Children's Privacy

The r779 platform is strictly intended for adults aged 18 years and above. r779 does not knowingly collect personal data from persons under the age of 18. If r779 discovers that an account has been registered by a minor, it will immediately suspend the account, delete the associated personal data to the extent permitted by law, and return any deposited funds to the payment source. 18+

If you believe that r779 has inadvertently collected personal data from a minor, please contact our support team immediately via live chat or email.

14 Changes to This Privacy Policy

r779 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via their registered email address or by a prominent notice on the r779 platform. The revised policy will be published at r779.vip/privacy-policy with an updated effective date.

Continued use of the r779 platform following publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should cease using the platform and contact support to request account closure.

15 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or r779's handling of your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the r779 platform
• Response time: r779 aims to respond to all privacy-related enquiries within 5 business days

For information on your rights as a player, see also our Terms & Conditions. For responsible gaming tools and support, visit our Responsible Gaming page.